TREX Software House Logo

Privacy Policy

header-bg-1
header-bg-2
header-bg-3
gold-moon

TREX HOUSE SDN BHD

Effective Date: 18th May 2025

TREX HOUSE SDN BHD ("we," "our," or "us") is committed to protecting the privacy of our website visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia.

By using our website or providing your personal data to us, you consent to the processing of your personal data as described in this Privacy Policy.

1. Collection of Personal Data

We may collect personal data from you in various ways, including but not limited to:

  • When you interact with our website, such as when you browse, fill out forms, or make inquiries.
  • When you provide us with your information voluntarily through emails, phone calls, or other communication channels.
  • Through the use of cookies and similar tracking technologies on our website.

The types of personal data we may collect include:

  • Contact information (e.g., name, email address, phone number, mailing address).
  • Technical information (e.g., IP address, browser type, device information, operating system).
  • Usage data (e.g., pages visited, time spent on the website, clickstream data) collected through Google Analytics and Google Tag Manager.
  • Any other information you voluntarily provide to us.

2. Use of Personal Data

We may use your personal data for the following purposes:

  • To provide you with the information, products, or services you request.
  • To improve our website and services based on your usage and feedback.
  • To analyze website traffic and user behavior using Google Analytics and Google Tag Manager to understand how our website is used and to optimize its performance.
  • To communicate with you, respond to your inquiries, and provide customer support.
  • To send you marketing and promotional materials, where you have consented to receive such communications.
  • To comply with applicable laws, regulations, and legal processes.
  • To protect our rights, property, or safety, and the rights, property, or safety of others.

3. Use of Google Analytics and Google Tag Manager

We use Google Analytics and Google Tag Manager, which are web analytics services provided by Google, Inc. These services use cookies and similar technologies to collect and analyze information about your use of our website. This information may be transmitted to and stored by Google on servers in the United States or other countries.

Google Analytics and Google Tag Manager help us to understand website traffic, user behavior, and the effectiveness of our marketing efforts. The information collected is used in an aggregated and anonymized form where possible, but some personal data, such as your IP address, may be processed by Google.

You can find more information about how Google collects and processes data through Google's Privacy Policy: https://policies.google.com/privacy.

4. Disclosure of Personal Data

We may disclose your personal data to the following categories of third parties:

  • Service Providers: We may share your personal data with third-party service providers who perform services on our behalf, such as website hosting, data analysis, marketing, and customer support. These service providers are obligated to protect your personal data and only use it for the purposes for which it was disclosed.
  • Legal and Regulatory Authorities: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government request).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
  • With Your Consent: We may disclose your personal data to other third parties with your explicit consent.

We will not sell or rent your personal data to third parties for their direct marketing purposes without your explicit consent.

5. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

7. Your Rights

As a data subject under the PDPA, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to your personal data held by us.
  • Right to Correction: You have the right to request the correction of any inaccurate or incomplete personal data held by us.
  • Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your personal data at any time. Please note that withdrawing consent may affect your ability to use certain features of our website or receive certain services.
  • Right to Prevent Processing: In certain circumstances, you have the right to request us to cease or not begin processing your personal data if the processing is likely to cause damage or distress.
  • Right to Prevent Processing for Direct Marketing: You have the right to request that we do not process your personal data for the purposes of direct marketing.

To exercise any of these rights, please contact us using the contact details provided below. We may require a reasonable fee for processing any access request.

8. Links to Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to the practices of third-party websites. We encourage you to read the privacy policies of those websites before providing any personal data.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated Privacy Policy will be posted on our website with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

TREX HOUSE SDN BHD
admin@trexhouse.com
60168735208

This Privacy Policy is issued in both English and Bahasa Malaysia. In the event of any inconsistency, the English version shall prevail.